In the end we found change for him but I mean seriously, what taxi doesn't carry change and why wouldn't they have told us that at the hotel when we were talking with the manager? The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. what a lovely hotel as we went into the lobby. Royalton Riviera Cancun Diamond Club Rooms ULTIMATE VACATIONS Description, Review & Personal Photos of the Diamond Club Rooms & Amenities in the All-Ages Section & the Adult-Only Hideaway Section at Royalton Riviera Cancun … He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. There’s a separate club for Teens but we have no knowledge of that.The hotel wasn’t overrun with children which we loved - it’s a good mix of couples and families, plus groups of friends, which created a great friendly atmosphere.The staff are what makes this place - every staff member in every job was fantastic and we can’t thank them enough for giving us one of the best holidays we’ve had, Dear LMD3328Thank you for sharing your review of Royalton Riviera Cancun We are glad to know you enjoyed our restaurants, facilities, and service. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … The food is average, there are several nice restaurants. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. We stayed here for two weeks in September in a swim up room in the Diamond Club. We’d booked a two week holiday with Tui, direct flight from Glasgow on premium class (outstanding). As of Jan 15, 2021, prices found for a 1-night stay for 2 adults at Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive on Feb 1, 2021 start from $252, excluding taxes and fees. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. Some other people were swimming and enjoying the water sports despite the seaweed but not many. You can not leave the property without a cab. Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: We had an argument with the manager and we had to tell him that we were in the same family to get him to agree to us sharing. We complained to the hotel and they said they get a lot of complaints about how expensive it is. He literally made our holiday. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. He was always friendly and attentive. The food is if your lucky barely warm and in most instances from the alacart restaraunt to your table (30-60 paces) half your food is cold by the time you get to your table. Search for Royalton Riviera Cancun discounts in Puerto Morelos with KAYAK. There were plenty of activities. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. I would have expected this to be offered especially with diamond club. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Book Royalton CHIC Suites Cancun, Cancun on Tripadvisor: See 1,924 traveller reviews, 3,181 candid photos, and great deals for Royalton CHIC Suites Cancun, ranked #76 of 243 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. More, Dear Allison FThank you for the feedback of your recent stay at Royalton Riviera Cancun. The selection of sweets is not good. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. You can book them onsite. Lots of amazing photo opportunities on this property. However those little things will not stop you from having the best time and your dream vacation. We asked for medical attention, but could not find anyone to assist us. The tv does not work half the time to order and calling took a good few tries.Not having a sit down breakfast place is super disappointing. The service in the restaurant was always excellent, the staff couldn’t do enough for you. Review tags are currently only available for English language reviews. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. LopeZAlfonso, Manager at Royalton Riviera Cancun Resort & Spa, responded to this review. We stayed in diamond club travelling with family including 2 children. It’s right on a palm-backed beach that curves gently around a reef. I tried everything but in all I probably had about 40 bites. Definitely not worth the extra money. Again the staff were so attentive and couldn’t do enough for you. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. If your room is on the outside edge of the building this means you can't sit on your balcony because of the insect life from the mangrove swamp 30 feet away.To actually get hold of a hotel manager is fun the general staff seem to take turns in telling you they are the manager, it must be a fun game to play with stupid customers that can't see through it.The general finish and decor of this hotel is extremely poor as its a new build only 8 months ago!! We would highly recommend it to others and will certainly be visiting other Royalton resorts in the future. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! ).There’s supposed to be a concierge on each floor but I didn’t see one once on our floor, not that we needed one. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. It was not crowded. We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. He provided a constant supply of good quality drinks and giving us new cocktails to try everyday. Taxes and fees that are shown are estimates only. Yes absolutely. This price is based on the lowest nightly price … We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. Royalton Riviera Cancun Resort & Spa: Diamond Club is not worth it - See 14,640 traveler reviews, 13,786 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. It was phenomenal and there are a lot of selections. The staff were always busy around the buildings. We would be more than honored if you could give us a second chance to change your perspective regarding our services. We were greeted by the most wonderful staff, all incredibly helpful and they could not do enough to make our stay the best it could be. Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. Scuba diving and snorkelling are popular, so pack an underwater camera. We are looking for your next visit in the near future.Luxury RegardsAlfonso LopezGeneral Manager. We enjoyed the range of food available and the choice of restaurants. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. Our favourite restaurants were Grazie and Taj - the food was delicious and refined not just all you can eat style food. There are 10 restaurants on site, along with a coffee shop/café. We traveled with 16 guests. It faced onto the pool and had a partial sea view. The food was good and all dietry requirements were catered for. We stayed here for two weeks in September in a swim up room in the Diamond Club. We would definitely return to this hotel. Way above the normal taxi price.- pool closures were terribly managed. Review tags are currently only available for English language reviews. The check in process was easy. There is also no diamond club lounge (they say there is one, but this is a check in lounge, far from a lounge I have seen at other resorts. Food around the pool was also amazing. There were concierges on other floors so you’d get one somewhere Breakfast in the buffet restaurant was outstanding - they have everything and anything. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. We listened to the time share talk. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. Royalton Riviera Cancun Resort & Spa - All Inclusive Carretera Federal 307 Tulum-Cancun Km 332,15, Sm31, Mz 03 77500, Puerto Morelos, Quintana Roo, Mexico, 77500 Map Free Wi-Fi throughout the hotel, pool and beach areas which I would expect from a 5* resort. Home Royalton Riviera Cancun Resort & Spa - All Inclusive . A lot of Americans brought their own cups - they’re much further ahead in those stakes than us Brits!The shops are expensive onsite - for big bags of crisps (chips), they’re three for $20. As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Romancing The Beach 21,795 views I will share your comments to the staff you mentioned. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. One day when we were sat around the pool one of the staff came up and offered us a complimentary romantic meal on the beach which was lovely.The negatives about the holiday:- the mosquitoes are a real problem. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Thank you for your recent post on TripAdvisor. The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. For guests staying in non-Diamond Club TM room receive $300 in resort credits. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. The tv does not work half the time to order and calling took a good few tries. Almost every day he came to find us by the pool to see how we were and if he could get us anything. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. They are really noisy and too many closed at once in my opinion. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Room service is extremely hit and miss. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Everyone works so hard to keep you happy and yes you have to tip a few times but they deserve it for all they do. Employees are more worried about checking their phones than servicing guests.If we had paid less and did not pay for diamond club we would have been able to overlook a lot of this. We only saw one guy with a rake once. Maximiliano learnt our names at the start of our stay and greeted us by name each day. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? This sprawling resort’s got lots to keep you busy. Hideaway at Royalton Riviera Cancun The fun isn’t just for families. They wanted to charge $15 US just to get to the main gate. Check prices, photos and reviews. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. They basically have a monopoly on the hotel and it's such a long walk to the main road that you can't get anywhere without using a taxi. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! No walking allowed to leave the property. I would have expected this to be offered especially with diamond club. So bring your own items if you want or need anything special. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. This price is based on the lowest nightly price … Snack in the room are non-existent. One of ours was useless and the other was good and friendly but a request... How this resort is getting 5 star ratings is beyond me. Find the best deals on resorts, all inclusive packages, and cheap vacation packages. I had one of the best vacation with my family @ Royalton.P.S. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. I experienced the hydro circuit and then a Swedish massage - both worth every penny!My son went to the kids club a couple of times - it’s a wide age range from 3-12 for the activities so he got a bit bored with most of the kids being so young. Royalton Riviera Cancun. - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & … The food at Royalton Riviera is above average for an all-inclusive. One of the workers grabbed my daughters arm in fun (17 years old). The Mexican restaurant was appalling. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. and there was no issues. - service in the restaurants was very hit and miss, some of the staff are very good (Erick in dorado, Juan in Ola) whereas others are outright poor. So they all ended up herded in to the main very busy pool. - Check out Tripadvisor members' 13,370 candid photos and videos. That said the girls who work there were great. It was not high pressured. Diamond Club members have their own lounge and can have their butler make … Thanks to everyone at the hotel for a amazing stay. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. Was good food but not much left past 3pm despite advertising they’re open til 5pm. There are a few stores on the property. This sprawling resort’s got lots to keep you busy. Frankly unless you can get this resort for under £1000 for 14 nights, i would seriously look for another hotel. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … They just can't seem to get anything right. There were items that were in need of repair- like a loud escalator. Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. Dear Mark J, We feel truly sorry while reading your trip advisor review. more. The butlers are a complete waste. The rooms were clean. The service was good. The staff are extremely good to be fair, polite and friendly mostly. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. All in all it was a fantastic week and we will defiantly be returning soon. Overall just go for it. - taxi service is a massive rip off. Dear MeganGillanFirst of all, congratulations! We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. Check prices, photos and reviews. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. No fighting for sunbeds which was a dream compared to Europe! We traveled with teens who said this was their favorite vacation.

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